FEATURES
- PREMIER
SUITE 25 - MSP dashboards (these dashboards compile data from all tenants within the MSP)
- Licensing dashboard: License wastage and optimisation
- Mailbox statistics dashboard: Shared, user, and recommendations
- Mailbox statistics dashboard: Shared, user, and recommendations
- Users and groups dashboard: Inactive users, groups, contact
- Security dashboard: Secure scores history and recommendations
- Client Portal
- MSP can give customer access to a single tenant with granular access control
- Allow clients to onboard/offboard users, assign licenses, and access tenant reports
- MSP can give customer access to a tenant group using a single account
- Advanced dashboards and reports
- MSP reports (these reports compile data from all tenants within the MSP)
- Admin activity report: (graphical representation of admin activity)
- Entra ID audit log
- Entra ID login history
- EcpPro audit log
- Last signed-in report: Identify unused accounts
- Risk detections
- Risky sign-ins
- Risky users (Requires Entra ID P2 license)
- User report: downloadable license, Entra ID roles and more
- Free addon 1 License subscription management
- Increase/decrease license quantity directly from EcpPro 1
- Add authorisation workflow to license management 1
- Delegate license management to end user admin 1
- Audit trail for license changes 1
- Paid addon Billing automation and accuracy
- Subscription-based billing automation 1
- New subscriptions can be auto-mapped to agreement 1
- Azure billing 1
- Distributor invoice-based billing 1
- Paid addon Billing integrations (Included with Billing automation and accuracy)
- Xero accounting
- Connectwise PSA
- Halo PSA
- Autotask PSA
- Universal billing (customisable csv export)
- Free addon Sales empowerment and revenue optimisation
- Licensing insight 2
- Analyses existing license usage and recommends cost savings 2
- Identifies upselling opportunities, compliance and security needs 2
- Generates optimisation report presentable to customers 2
- Azure insight 1
- Provides an overview of consumption reservations at a glance 1
- Azure consumption dashboard: Can be tailored to include MSP margin 1
- Free addon PSA Contact Sync
- Auto-map tenants to PSA customers with confidence scoring
- Configurable sync methods: Status, Create, Update, and Overwrite
- User filtering by licence type with granular licence selection
- Real-time tracking report with status filters and bulk actions
- Schedule automatic syncs with email notification on completion
- Deactivation grace period to prevent premature status changes
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Service Desk integration
- Automatically add notes to PSA tickets when EcpPro actions complete
- Update ticket status based on your chosen workflow
- Close tickets automatically when all tasks finish successfully
- View real-time ticket information directly inside EcpPro
- One-click link to open the PSA ticket from any action item
- Full status history showing every change made during the action
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Security & Alerts - spot issues ieforetThey become problems
- Alerts via email and SMS for urgent visibility
- Filters to include or exclude specific tenants
- Daily summary emails for structured reporting
- Risky user and suspicious sign-in detection
- High-severity Microsoft security event alerts
- Notifications when new tenants appear
- Alerts for new CSP subscription additions
- Azure consumption threshold alerts
- Paid addon Customer Documents
- MSP level Internal documents
- MSP level public documents - All MSP customers can access
- Customer level document
- Drag and drop images
- Markdown and HTML support
- Version history
- 0 2Storage included
- Paid addon Policy consistency and compliance
- Policy overview: Dashboard to monitor policy compliance
- View and manage existing policy list
- Policy library
- Policy templates
- Managed variables
- Paid addon Customisable branding
- MSPs own logo
- MSPs own colour scheme
- Light and dark mode support
- Paid addon B2B API
- MSPs can access cross tenant data
- New API endpoints added regulary
- PREMIER
SUITE 50 - MSP dashboards (these dashboards compile data from all tenants within the MSP)
- Licensing dashboard: License wastage and optimisation
- Mailbox statistics dashboard: Shared, user, and recommendations
- Mailbox statistics dashboard: Shared, user, and recommendations
- Users and groups dashboard: Inactive users, groups, contact
- Security dashboard: Secure scores history and recommendations
- Client Portal
- MSP can give customer access to a single tenant with granular access control
- Allow clients to onboard/offboard users, assign licenses, and access tenant reports
- MSP can give customer access to a tenant group using a single account
- Advanced dashboards and reports
- MSP reports (these reports compile data from all tenants within the MSP)
- Admin activity report: (graphical representation of admin activity)
- Entra ID audit log
- Entra ID login history
- EcpPro audit log
- Last signed-in report: Identify unused accounts
- Risk detections
- Risky sign-ins
- Risky users (Requires Entra ID P2 license)
- User report: downloadable license, Entra ID roles and more
- Free addon 1 License subscription management
- Increase/decrease license quantity directly from EcpPro 1
- Add authorisation workflow to license management 1
- Delegate license management to end user admin 1
- Audit trail for license changes 1
- Paid addon Billing automation and accuracy
- Subscription-based billing automation 1
- New subscriptions can be auto-mapped to agreement 1
- Azure billing 2
- Distributor invoice-based billing 1
- Paid addon Billing integrations (Included with Billing automation and accuracy)
- Xero accounting
- Connectwise PSA
- Halo PSA
- Autotask PSA
- Universal billing (customisable csv export)
- Free addon Sales empowerment and revenue optimisation
- Licensing insight 2
- Analyses existing license usage and recommends cost savings 2
- Identifies upselling opportunities, compliance and security needs 2
- Generates optimisation report presentable to customers 2
- Azure insight 1
- Provides an overview of consumption reservations at a glance 1
- Azure consumption dashboard: Can be tailored to include MSP margin 1
- Free addon PSA Contact Sync
- Auto-map tenants to PSA customers with confidence scoring
- Configurable sync methods: Status, Create, Update, and Overwrite
- User filtering by licence type with granular licence selection
- Real-time tracking report with status filters and bulk actions
- Schedule automatic syncs with email notification on completion
- Deactivation grace period to prevent premature status changes
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Service Desk integration
- Automatically add notes to PSA tickets when EcpPro actions complete
- Update ticket status based on your chosen workflow
- Close tickets automatically when all tasks finish successfully
- View real-time ticket information directly inside EcpPro
- One-click link to open the PSA ticket from any action item
- Full status history showing every change made during the action
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Security & Alerts - spot issues ieforetThey become problems
- Alerts via email and SMS for urgent visibility
- Filters to include or exclude specific tenants
- Daily summary emails for structured reporting
- Risky user and suspicious sign-in detection
- High-severity Microsoft security event alerts
- Notifications when new tenants appear
- Alerts for new CSP subscription additions
- Azure consumption threshold alerts
- Paid addon Customer Documents
- MSP level Internal documents
- MSP level public documents - All MSP customers can access
- Customer level document
- Drag and drop images
- Markdown and HTML support
- Version history
- 10GB 2Storage included
- Paid addon Policy consistency and compliance
- Policy overview: Dashboard to monitor policy compliance
- View and manage existing policy list
- Policy library
- Policy templates
- Managed variables
- Paid addon Customisable branding
- MSPs own logo
- MSPs own colour scheme
- Light and dark mode support
- Paid addon B2B API
- MSPs can access cross tenant data
- New API endpoints added regulary
- PREMIER
SUITE 100 - MSP dashboards (these dashboards compile data from all tenants within the MSP)
- Licensing dashboard: License wastage and optimisation
- Mailbox statistics dashboard: Shared, user, and recommendations
- Mailbox statistics dashboard: Shared, user, and recommendations
- Users and groups dashboard: Inactive users, groups, contact
- Security dashboard: Secure scores history and recommendations
- Client Portal
- MSP can give customer access to a single tenant with granular access control
- Allow clients to onboard/offboard users, assign licenses, and access tenant reports
- MSP can give customer access to a tenant group using a single account
- Advanced dashboards and reports
- MSP reports (these reports compile data from all tenants within the MSP)
- Admin activity report: (graphical representation of admin activity)
- Entra ID audit log
- Entra ID login history
- EcpPro audit log
- Last signed-in report: Identify unused accounts
- Risk detections
- Risky sign-ins
- Risky users (Requires Entra ID P2 license)
- User report: downloadable license, Entra ID roles and more
- Free addon 1 License subscription management
- Increase/decrease license quantity directly from EcpPro 1
- Add authorisation workflow to license management 1
- Delegate license management to end user admin 1
- Audit trail for license changes 1
- Paid addon Billing automation and accuracy
- Subscription-based billing automation 1
- New subscriptions can be auto-mapped to agreement 1
- Azure billing 1
- Distributor invoice-based billing 1
- Paid addon Billing integrations (Included with Billing automation and accuracy)
- Xero accounting
- Connectwise PSA
- Halo PSA
- Autotask PSA
- Universal billing (customisable csv export)
- Free addon Sales empowerment and revenue optimisation
- Licensing insight 2
- Analyses existing license usage and recommends cost savings 2
- Identifies upselling opportunities, compliance and security needs 2
- Generates optimisation report presentable to customers 2
- Azure insight 1
- Provides an overview of consumption reservations at a glance 1
- Azure consumption dashboard: Can be tailored to include MSP margin 1
- Free addon PSA Contact Sync
- Auto-map tenants to PSA customers with confidence scoring
- Configurable sync methods: Status, Create, Update, and Overwrite
- User filtering by licence type with granular licence selection
- Real-time tracking report with status filters and bulk actions
- Schedule automatic syncs with email notification on completion
- Deactivation grace period to prevent premature status changes
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Service Desk integration
- Automatically add notes to PSA tickets when EcpPro actions complete
- Update ticket status based on your chosen workflow
- Close tickets automatically when all tasks finish successfully
- View real-time ticket information directly inside EcpPro
- One-click link to open the PSA ticket from any action item
- Full status history showing every change made during the action
- Supported PSA Systems: ConnectWise, Halo PSA, AutoTask PSA
- Free addon Security & Alerts - spot issues ieforetThey become problems
- Alerts via email and SMS for urgent visibility
- Filters to include or exclude specific tenants
- Daily summary emails for structured reporting
- Risky user and suspicious sign-in detection
- High-severity Microsoft security event alerts
- Notifications when new tenants appear
- Alerts for new CSP subscription additions
- Azure consumption threshold alerts
- Paid addon Customer Documents
- MSP level Internal documents
- MSP level public documents - All MSP customers can access
- Customer level document
- Drag and drop images
- Markdown and HTML support
- Version history
- 10GB2Storage included
- Paid addonPolicy consistency and compliance
- Policy overview: Dashboard to monitor policy compliance
- View and manage existing policy list
- Policy library
- Policy templates
- Managed variables
- Paid addonCustomisable branding
- MSPs own logo
- MSPs own colour scheme
- Light and dark mode support
- Paid addonB2B API
- MSPs can access cross tenant data
- New API endpoints added regulary
Included in plan
Optional at extra cost
1. CSP featues are currently available for Microsoft Direct and Dicker Data partners
2. Additonal storage will be automatically billed in 10G increments
Optional at extra cost
1. CSP featues are currently available for Microsoft Direct and Dicker Data partners
2. Additonal storage will be automatically billed in 10G increments